Terms & Conditions
ENZOY TOURS – GENERAL TERMS & CONDITIONS
On Time: (Punctuality)
- All the tours begin on time.
- Late arrivals of guests are discouraged.
- Tour will begin and will not have extended wait time unless we have been contacted and requested.
- No wait time of more than 15 minutes, as it will affect the scheduled trip.
Travel Conditions
- Tours may be altered or cancelled; full refunds issued if no alternative is available.
- Minimum of 2 passengers required for Private, Premium and Special Interest tours.
- Minimum of 6 passengers required for Group tours.
- Vehicles may differ if we have only minimum passengers.
- Enzoy Tours is not responsible for personal loss, injury, or damage.
- No refunds for unused tour portions or any attractions.
Languages
- Guides provide English commentary.
- Other languages available upon request, subject to availability, and may incur extra fees.
Health & Safety
- Tours have inherent risks, please go through the health & safety measures and precautions before accepting these risks.
- Inform Enzoy Tours of any health issues before booking.
- Enzoy Tours may cancel tours if health issues pose a risk.
Pricing
- Prices are in NZD including 15% GST.
- Full payment required for overnight tours at booking.
- All payments have to be made via online, or through Retail Travel Agents, or Online Travel Agents.
- Paying cash is highly discouraged.
Included in Price
- Guided tours for certain attractions.
- Snacks, and bottled water.
- Fuel and Road User Charges.
- Driver Guide.
- Admission fees for planned activities. (Note: For some attractions, participants may have to pay directly. Additional or optional attractions, can be either paid through Enzoy Tours or directly to the attraction or activity provider).
Children's Fares
- Children aged 4-14 pay children's rates.
- Children 14 and under must travel with an adult (18+).
- Infants under 4 may travel free or at a discount price.
Payment Methods
- Payment via our online booking system.
- Payments through Retail or Online Travel Agents.
- Bank Transfer to Enzoy Tours Limited.
- No EFTPOS services.
Pricing Policy & Payment Terms
- All prices mentioned are in New Zealand dollars (NZ$) and include 15% GST (Good and Service Tax).
- For Private / Premium / Special and Group tours if minimum numbers are not met, extra charge may apply. Alternatively tour can be cancelled, with an option to re-book or get full amount refunded.
- Full payment to be made before tour commences.
Cancellation Policies
Bookings Less than 48 hours:
- Less than 48 hours prior to the trip: No refund.
Private / Premium / Special / Group - Day Tours:
- $25 minimum cancellation fee for online bookings.
- 7 or more days prior to the trip: Full refund.
- $25 fees for booking changes 7+ days before travel.
- 7 days - 48 hours before travel: 25% - 50% of the fare.
- Less than 48 hours prior to the trip: No refund.
Private / Premium / Special / Group - Multi-Day Tours:
- $50 minimum cancellation fee for online bookings.
- 45 or more days prior to the trip: Full refund.
- 30 to 44 days prior to the trip: up to 50% refund.
- $50 fee for booking changes 30 days before travel.
- 15 to 29 days prior to the trip: up to 25% refund.
- Less than 14 days prior to the trip: No refund.
Cancellation due to weather conditions
If a tour needs to be canceled due to weather conditions, the typical process involves:
- Notification: All participants will be notified as soon as possible. This can be done via email, phone calls, or text messages.
- Refunds or Rescheduling: Offering a full refund or an option to reschedule the tour for another date. This depends on the attractions availability and the preferences of the participants.
- Safety Assessment: Best decision will be made based on safety assessments and weather forecasts from reliable sources.
- Alternative Activities: If feasible, Enzoy Tours may offer alternative indoor activities or destinations that are not affected by the weather, its up to the discretion of the participants to accept it or request a refund.
Luggage Policy
- For private and premium tours, hand luggage that can be stowed in the boot.
- For special tours – if any gears required we will arrange the tow truck.
- For group tours – if required we will arrange the tow truck, 2 pieces of checked luggage per person (max 25 kg each).
- Carry-on luggage is the passenger's responsibility.
- Enzoy Tours is not responsible for any loss or damage to the luggage.
Photos & Videos - Image Usage
- Enzoy Tours may use passenger images for marketing purposes.
- Passengers can request access, deny, and/or correction of their images in writing.
- Email: noreply (at) enzoytours.co.nz – (at) represents @